General Questions
What is Self Love Cosmetics?
Self Love Cosmetics is a South African skincare brand dedicated to creating premium skincare products designed to help improve the appearance of your skin while promoting confidence through self-care.
Where are you based?
We are proudly based in South Africa and deliver nationwide.
Do you ship throughout South Africa?
Yes! We deliver to customers across South Africa using reliable courier services.
How long does delivery take?
Orders are usually processed within 1–2 business days.
Estimated delivery:
- Major cities: 2–4 business days
- Regional areas: 3–7 business days
Delivery times may vary during peak periods.
How can I track my order?
Once your order has been dispatched, you’ll receive a tracking number via email or SMS (where available).
Products
Are your products suitable for all skin types?
Our products are formulated for most skin types. However, everyone’s skin is unique, so we recommend performing a patch test before full use.
What is a patch test?
Apply a small amount of the product to a discreet area of your skin, such as the inside of your arm, and wait 24 hours. If irritation occurs, discontinue use.
How long before I notice results?
Results vary from person to person depending on factors such as skin type, consistency of use, and individual skincare routines. Using products as directed and maintaining a consistent routine may help you achieve the best results.
Can I use more than one Self Love product?
Yes. Many of our products are designed to complement one another and can be used together as part of a complete skincare routine.
Are your products for men and women?
Yes! Self Love Cosmetics products are suitable for both men and women.
Can I use the products every day?
Most of our products are suitable for daily use. Please follow the directions provided on each product’s label.
Orders & Payments
Which payment methods do you accept?
We accept secure online payments through our website, including major debit and credit cards and other supported payment options available at checkout.
Can I cancel my order?
Orders can only be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled.
Can I change my delivery address after placing an order?
If your order has not yet been shipped, please contact us as soon as possible. We’ll do our best to assist.
Returns & Refunds
Can I return skincare products?
For hygiene and safety reasons, opened or used skincare products cannot be returned unless they are defective or damaged upon arrival.
What if I receive the wrong item?
Please contact us within 48 hours of receiving your order. We’ll arrange the correct solution as quickly as possible.
What if my product arrives damaged?
If your order arrives damaged, contact us immediately with photographs of the product and packaging so we can assist you.
Safety
Are your products tested?
Our products are carefully formulated using quality ingredients. If you have sensitive skin, allergies, or an existing skin condition, we recommend consulting a healthcare professional before use.
Can I use your products during pregnancy?
If you are pregnant or breastfeeding, we recommend consulting your healthcare provider before introducing any new skincare products into your routine.
What should I do if irritation occurs?
Stop using the product immediately and consult a healthcare professional if irritation persists.
Support
How do I contact Self Love Cosmetics?
You can contact us via:
📧 Email: admin@selflovecosmetics.co.za
🌐 Website: www.selflovecosmetics.co.za
Do you offer skincare advice?
We’re happy to provide general guidance about our products. If you have specific skin concerns or medical conditions, we recommend consulting a qualified dermatologist or healthcare professional.
Still Have Questions?
We’re here to help!
If you can’t find the answer you’re looking for, please get in touch with our friendly customer support team.
📧 admin@selflovecosmetics.co.za
Self Love Cosmetics
Love the skin you’re in. 💖
